dreamjili Privacy Policy

1. Introduction

dreamjili is committed to protecting the privacy and personal data of every Filipino player who uses our platform. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and what rights you have over your own data. By registering an account or continuing to use the dreamjili platform, you acknowledge that you have read and understood this policy. We handle all personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable Philippine regulations. If you have any questions about how your data is handled, our support team is available around the clock.

2. Information We Collect

When you register and use dreamjili, we collect certain personal information that is necessary to operate your account and provide our services. This includes your full name, date of birth, email address, mobile number, and payment details used for deposits and withdrawals. We also collect technical data such as your device type, IP address, browser information, and session activity logs to help us maintain platform security and improve your experience. Identity verification documents may be requested when processing withdrawals or when required by our compliance obligations. We only collect information that is relevant and necessary for the purposes described in this policy.

3. How We Use Your Information

The personal data we collect is used primarily to create and manage your dreamjili account, process transactions in Philippine pesos, and provide customer support. We also use your data to verify your identity, detect and prevent fraud, and comply with our legal and regulatory obligations as an online gaming platform serving Filipino players. With your consent, we may use your contact details to send you relevant platform updates, promotional information, or service notifications. You may opt out of marketing communications at any time through your account settings or by contacting our support team. We do not use your data for any purpose that is incompatible with the reasons it was originally collected.

4. Data Sharing and Disclosure

dreamjili does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers — all of whom are bound by strict confidentiality obligations. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies when required to do so by law or in response to a valid legal request. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance. All third parties who receive your data are required to handle it in a manner consistent with this Privacy Policy.

5. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable law and our internal compliance policies. Transaction records and identity verification documents may be kept for a minimum of five years in accordance with Philippine anti-money laundering regulations. When your data is no longer needed for the purposes for which it was collected, we will securely delete or anonymise it. You may request the deletion of your account and associated data at any time, subject to any legal retention obligations that apply. Our support team can guide you through the data deletion process if you wish to proceed.

6. Cookies and Tracking

dreamjili uses cookies and similar tracking technologies to improve platform functionality, remember your preferences, and analyse how players interact with our site. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics and preference cookies help us understand usage patterns and personalise your experience, and you may manage these through your browser settings. We do not use third-party advertising cookies or share tracking data with external advertising networks. By continuing to use the dreamjili platform, you consent to our use of essential cookies as described in this policy.

7. Your Rights

As a Filipino player, you have the right to access, correct, and update the personal data we hold about you at any time through your account dashboard. You also have the right to request a copy of your data, object to certain types of processing, and request the deletion of your account and associated records where no legal retention obligation applies. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. dreamjili takes all data privacy concerns seriously and will respond to any formal request within the timeframe required by applicable law. To exercise any of these rights, please contact our support team through the channel listed inside your account dashboard.

8. Data Security

dreamjili employs industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive information such as payment details is handled in accordance with applicable security standards. We conduct regular internal reviews of our data collection, storage, and processing practices to ensure ongoing compliance and security. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions. While we take every reasonable precaution to safeguard your information, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your dreamjili account.

9. Children's Privacy

The dreamjili platform is strictly intended for players who are 21 years of age or older, in accordance with Philippine online gaming regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal information, we will immediately suspend the account and delete the associated data. Parents and guardians who believe a minor may have accessed our platform are encouraged to contact our support team without delay. We take our responsibility to prevent underage gaming seriously and have age verification measures in place at the point of registration.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, the "last updated" date at the top of this page will be revised, and we will make reasonable efforts to notify registered players through the platform's standard communication channels. Your continued use of dreamjili after any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically so you are always aware of how your data is being handled. If you disagree with any changes to this policy, you may close your account by contacting our support team.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dreamjili handles your personal data, please reach out to our support team through the channel available inside your account dashboard. You can also find answers to common questions on our FAQ page. For general platform information, visit our About Us page. We aim to respond to all privacy-related enquiries promptly and in accordance with our obligations under Philippine data privacy law. Your trust is important to us, and we are committed to handling your information with care and transparency at all times.